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  Should I wash my hair before installing?
Yes. It is very important you co-wash each bundle before installation.
  What products do you recommend to maintain hair?
Chi Silk Infusion, OGX Coconut curls (Wavy/Curly pattern) shampoo and conditioner, OGX Argan and Keratin Oil shampoo and conditioner, Mixed Chicks Shampoo and conditioner, Mixed Chicks Leave-in conditioner, Aussie Shampoo and Conditioner, and last, but not least...Mielle Organics Moisturizing Shampoo, Leave-In Conditioner and Hair Milk.
  Do you accept returns and exchanges?
Due to health and federal regulations, we cannot offer any returns or exchanges on our hair extensions. If you find your hair to be defective, please contact us as soon as possible and we will assist you in making sure your issue is solved. Read More Here
  How should I comb my extensions?
All extensions should be combed from the bottom up to prevent tangling using a Denman brush for best results (Denman brush can be purchased online or Ulta Beauty).
  Is your hair unprocessed virgin hair?
Yes. Our hair is top quality virgin raw and unprocessed. However, some curly textures have been steamed to provide you with the awesome curls you love. Our wavy/curly hair can be straightened multiple times and will return back to its natural wave/curl pattern.
  How long does it take to process my order?
All orders normally take 1-2 business days to process. Most times we can process orders in the same business day. Shipping takes 1-2 business days, depending on location to arrive at your door. Please keep in mind we do not ship on weekends or holidays. 
  How many bundles of hair should I order?
The amount of bundles to order will depend on the length of the hair you order. The longer the hair, the shorter weft, so choose wisely! We suggest: 14-18" - two or three bundles 20-24" - three or four bundles 26" and up - four or five bundles
  Why do curly/wavy hair require more maintenance?
Our wavy/curly requires more daily work due to maintaining proper moisture. These patterns will require water daily and a leave-in conditioner to keep the tresses beautiful. At bedtime, braid the hair down or create a pineapple ponytail to decrease stress to the extensions.
  Can I color my extensions?
Yes. Our unprocessed raw hair can be colored and dyed. Trust you will love the results! Please check our IG to see hair in different colors and styles. (Disclaimer: We hold no guarantees on products after they have been colored, bleached or dyed unless processed by one of our preferred styling professionals)
  What's the difference between raw and virgin hair?
Raw hair by definition is hair that has not been chemically altered or processed in any kind of way (including steamed). Raw hair comes from one donor and is not defined by color (it can be a mix of colors). All cuticles will be intact and going in one direction. Raw hair is the most authentic hair a woman can purchase on the market. Raw hair blends very well with your real hair and is generally more full in bundles. Raw hair bundles are very unique and no one bundle will be the same. Virgin hair by definition has not been chemically processed (dyed/colored, permed/relaxed). Virgin hair can be steamed to achieve desired patterns such as body wave, deep and loose wave and very tight curly.
  Can I use hair styling products to my extensions?
Yes. However, we recommend using very little product to prevent build up. A small amount of Argan Oil is fine to use, but too much can cause the extensions to lose body. Again, if you want a "wet" look, leave-in conditioner and water in a spray bottle will help achieve this look. Please AVOID alcohol-based products, you may severely dry out and ruin your extensions.
  How long will my hair extensions last?
The longevity of our hair extensions depends on each individual person and how well they care for their extensions. With proper maintenance and upkeep, our extensions can last for several installs.